How do I edit my profile or preferences?
When you open the app, tap on the profile icon (it looks like a person) at the bottom right of the screen. You should be able to see your profile. If you tap on the edit icon (it looks like a pencil) next to any of the fields you want to edit.
How can I get more matches?
Complete your profile! The most common reason we hear from our members about why they chose not to 💜 other members is because their profiles are not complete. Because this is a social and dating community, our members want to know about you. This means taking some time to write about yourself, share your interests and passions and personality. It also means adding more photos. The photos that get the best responses depict our members smiling or looking happy.
Why didn't I get a match?
Expanding your preferences (location, time availability, dating preferences) and 💜-ing more people will increase the chance that you'll get a match. Come back each day at noon to see your five suggestions - 💜 those people to tell us you want to meet them. Keep 💜-ing and come back next week!
I went to an event and did not recognize anyone I said I wanted to meet. What happened?
Check the list of attendees and see if you have any mutual 💜s going also. Sometimes people cancel at the last minute, or look different IRL than in their photos. We encourage you to message your matches and make plans to meet at the evening, or invite your matches you're excited about meeting but who you don't see on the guest list yet. Even if none of your matches show up, we hope you enjoy meeting the people who were there, and you'll be given an opportunity to match and stay in touch after.
I joined a waitlist for an event and didn't get invited. What happened?
We do our best to invite as many people as possible each week. Sometimes there are more people than we can accommodate. We prioritize inviting people who have mutually 💜-ed each other. Other times, there are not enough people available in a particular location on a particular day to run an event, and so we have to cancel. If you think there might be something wrong, if you have matches on an event and you're not getting invited, please email us at
support@joinbloom.community to let us know.
How does matching work?
You can tell us who you'd like to meet by tapping 💜. You can 💜 people on events you're interested in, or you can 💜 people from your daily suggestions. Every day, we offer you five suggestions of people in the community that we think you might like to meet. Your suggestions are based on the preferences you share with us. When we are choosing who to invite to events with a waitlist, we take into account who you 💜-ed and who 💜s you, and we aim to get as many people who want to meet each other together.
How can I report a member?
We ask members to report violations of our
community values via our app reporting system. You can do this on the People tab, on the Chat tab, and on the post-Bloom feedback screen. There is a "..." on the right side and tapping on that will give you an option to report. You can also email
feedback@joinbloom.community. We give extra weight to reports that include a specific community value that was violated with a description of how the value was violated.
You can read our full reporting policy here.I can't tell someone's identity from their profile. Should I report them?
We have a "real name, real photo" policy in that profiles need to have a full first name (not necessarily your name on your birth certificate, but the name you'd introduce yourself as at an event) and a photo that would allow people to recognize you. We ask that everyone's first photo clearly shows their face, and that each profile represents only one individual. Members need to know who they are messaging and who they will be meeting. Since we facilitate in-person meetings, this is for safety of the community. Please do report profiles that do not clearly communicate the identity of the individual, as that is a violation of one of our community values.
I have an idea! Where can I share it?
