FAQs

When you open the app, tap on the profile icon (it looks like a person) at the bottom right of the screen. You should be able to see your profile. If you tap on the edit icon (it looks like a pencil) next to any of the fields you want to edit.

Complete your profile! The most common reason we hear from our members about why they chose not to 💜 other members is because their profiles are not complete. Because this is a social community, our members want to know about you. This means taking some time to write about yourself, share your interests and passions and personality. It also means adding more photos - and don't forget to smile!

Come back each day at noon to see your five suggestions and 💜 the people you want to meet. Expanding your preferences and 💜ing more people will increase the chance that you'll get new buds. You can also 💜 people attending the events you want to go to, and if they 💜 you back, you'll become buds!

Check the list of attendees and see if you have any buds going also. Sometimes people cancel at the last minute, or look different in person than in their photos. We encourage you to message your buds and make plans to meet at the event, or invite the buds you're excited about meeting but aren't on the guest list yet. Even if none of your buds show up, we hope you enjoy meeting the people who were there, and you'll be given an opportunity to become buds and stay in touch after.

We do our best to invite as many people as possible each week. Sometimes there are more people than we can accommodate. We prioritize inviting people who have mutually 💜ed each other. If you think there might be something wrong, if you have matches on an event and you're not getting invited, please email us at support@joinbloom.community to let us know.

You can tell us who you'd like to meet by tapping 💜. You can 💜 people on events you're interested in, or you can 💜 people from your daily suggestions. Every day, we offer you five suggestions of people in the community that we think you might like to meet. Your suggestions are based on the preferences you share with us. When we are choosing who to invite to events with a waitlist, we take into account who you 💜ed and who 💜s you, and we aim to get as many people who want to meet each other together.

We ask members to report violations of our community values via our app reporting system. You can do this on the People tab, on the Chat tab, and on the event feedback screen after an event. There is a "..." on the right side; tapping on that will give you an option to report. You can also email feedback@joinbloom.community. We give extra weight to reports that include a specific community value that was violated with a description of how the value was violated. You can read our full reporting policy here.

We have a "real name, real photo" policy. Profiles need to have a full first name (not necessarily the name on your birth certificate, but the name you'd introduce yourself as at an event) and a photo that would allow people to recognize you. We ask that your first photo clearly show your face, and that each profile represents only one individual. Members need to know who they are messaging and who they will be meeting. Since we facilitate in-person meetings, this is for the safety of the community. Please do report profiles that do not clearly communicate the identity of the individual.

Ooh! We'd love to hear it. Please email feedback@joinbloom.community.

You can email us at support@joinbloom.community.